User Privacy Rights

User Data Deletion Instructions

Effective Date: September 16, 2024  |  Entity: Cryosoft Corporation (BN-9PCGED8Y, Kenya)

🗑️ Right to Erasure (Right to be Forgotten)

In accordance with Section 40 of the Kenya Data Protection Act, 2019 and global privacy frameworks, you have the right to request the deletion or removal of your personal data held across Cryosoft Corporation applications, client portals, databases, and third-party platform integrations (such as Facebook / Meta Login, Google sign-in, or customer support touchpoints).

Method 1: Submit a Direct Data Deletion Request (Recommended)

To request that your personal information, account records, and associated historical data be erased from our systems, send an email to our Data Protection Officer:

Recipient: [email protected]

Subject Line: Data Deletion Request - [Your Name / Account Identifier]

Please include the following in your message:

  • Your Full Name
  • The registered email address associated with your account or inquiry
  • The specific Cryosoft application, service, or portal used
  • Any specific scope of deletion requested (e.g. full profile deletion, removal of contact records, or deletion of third-party authentication tokens)
Draft Data Deletion Email →

Method 2: For Facebook / Meta Login & App Users

If you have connected to a Cryosoft application or service using your Facebook/Meta account, you can remove our access and request data deletion directly through your Facebook account settings by following these steps:

  1. Log in to your Facebook profile.
  2. Go to Settings & Privacy > Settings.
  3. In the left-hand menu, navigate to Apps and Websites.
  4. Find the Cryosoft application in your active or connected apps list.
  5. Click Remove to disconnect the application.
  6. In the pop-up, you may also check the option to "Delete posts, videos or events Cryosoft posted on your timeline".
  7. Click View Removed Apps and Websites, select the Cryosoft app, and click Send Request to trigger the automated user data deletion callback.

What Happens After You Submit a Request?

1. Acknowledgment

Our data protection team acknowledges receipt within 48 to 72 hours and issues a confirmation reference code.

2. Verification

We verify the requester's identity to protect against fraudulent deletion requests by unauthorized third parties.

3. Erasure & Purge

Personal records, login credentials, and session logs are permanently erased within 30 days.

4. Confirmation

A written confirmation of completion is dispatched to the user upon final sanitization of records.

Data Retained for Statutory Legal Compliance

Please note that under the Kenya Data Protection Act and corporate taxation laws, certain records cannot be immediately expunged where an overriding legal mandate exists. This includes:

  • Statutory invoicing and tax receipts required by the Kenya Revenue Authority (KRA) for auditing purposes.
  • Completed service contracts or legal releases subject to statutory limitation periods.
  • Logs necessary for ongoing fraud investigation or dispute defense under court proceedings.

Any such retained records will be isolated, placed in a restricted state, and retained strictly for the statutory duration before final sanitization.

Data Protection Officer & Inquiries

Cryosoft Corporation - Data Protection Officer

Registration No: BN-9PCGED8Y (Republic of Kenya)

Email: [email protected]

WhatsApp / Phone: +254 774 115 452